What is your free shipping policy?

All orders over $75 get complimentary USPS Ground shipping. Free USPS Ground shipping takes 5-10 business days to deliver and does not include a tracking number. If you would like a tracking number, please select USPS Priority shipping option at checkout. USPS Priority shipping costs $14.99 and is delivered in 2 business days.

What is your return & exchange policy?

Return Policy
If you are not satisfied with your merchandise and wish you return your order, you have 14 days after purchase to notify of your return. DGEN is not responsible for return shipping costs. All items must be returned in unworn condition with hangtags attached for a full refund.
Exchange Policy
If you wish to exchange your item for another size/style, please notify our customer service team with 14 days of your purchase at All items of equal or more value are eligible for your exchange. DGEN is not responsible for shipping cost on exchange items.

How long will it take for my item to get delivered to me?

Please allow for 24 hours for orders to process on business days. If orders are placed on Saturday, Sunday and National Holidays, orders will be processed the following business day.

Ground shipping takes 3-5 business days depending on your location. To check USPS ground time estimates, please check here.

What if my order gets lost or stolen?

DGEN is not responsible for any lost or stolen items. If for whatever reason your item does not arrive, please contact USPS to file a claim.

Do you accept PayPal?

Unfortunately, we do not accept PayPal at this time.

What credit cards do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Do you ship to Canada?

We are now offering shipping to Canada! Depending on how long customs takes, you should typically get your item in 5-10 days with USPS First Class International.